Shipping & Returns
Shipping your package
It is the mode of transport that we prefer for the classic expeditions to Metropolitan France and Europe. This system is reliable and fast. To follow your package, nothing is easier. Click on the link provided in your order, "my orders" section, or on the link sent by email after shipping the package. You can also follow the parcel manually by entering its parcel number on www.colissimo.fr.
The average time to deliver a Colissimo package to France is two days. Our teams see, on average, about ten days for these routes to Europe.
You are not present at the time of delivery of the package? No problem !
Your parcel postman deposits in your mailbox a notice of transit which mentions the date and the address of the post office where you will be able to withdraw your parcel on presentation of a document of identity. You have 15 days to withdraw it from the date mentioned in the notice of transit. The parcel will be automatically returned to us once this period has elapsed.
Parcels are usually shipped within 2 days after receipt of payment. They are sent by Colissimo with a tracking number and delivered without signature.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your articles in one order. We can not combine two orders placed separately and shipping charges apply to each. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.